Remote Senior Professional Services Lead — Drone Deployments

Uncover; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

401k with employer match

Paid time off (PTO)

Parental leave

Medical plan

Dental plan

Vision plan

Wellness programs

Learning & Development programs

ERGs

Snacks in office

Job summary

Axon/Dedrone seeks a Professional Service Manager to lead post-sale deployments and onboarding for complex drone-security programs. You will coordinate with Axon Air, Sales, Product, and external vendors to deliver a white-glove service that aligns with client needs and policy frameworks.

You will train customer drone teams and IT staff, draft deployment plans, and ensure successful go-lives across enterprise and public-safety environments.

Qualifications

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment).
• Direct experience deploying hardware/software solutions in complex operational environments.
• Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs.
• Implementation of counter UAS programs.
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike.
• Experience working with public safety agencies particularly law enforcement or security operations, and non‑public safety customers.
• Strong project and stakeholder management skills; ability to own a deployment from kickoff to success.
• Willingness to travel heavily and adapt to dynamic customer needs in the field.
• FAA Part 107 certification preferred or obtained within first 3 months
• Comfortable climbing, working on/from elevated positions, and operating hand tools
• Hardware installation and maintenance experience of security and/or communications equipment

Responsibilities

• Lead end-to-end deployments, acting as primary post‑sale contact.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks.
• Coordinate and manage third‑party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post‑deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales for technical validation and deployment context.

Skills

Customer-facing

Deployment experience

Drone systems

IP networking

Public safety

Project management

Travel

FAA Part 107

Linux CLI

Job description

Axon/Dedrone seeks a Professional Service Manager to lead post-sale deployments and onboarding for complex drone-security programs. You will coordinate with Axon Air, Sales, Product, and external vendors to deliver a white-glove service that aligns with client needs and policy frameworks.

You will train customer drone teams and IT staff, draft deployment plans, and ensure successful go-lives across enterprise and public-safety environments.