Remote Senior Product Manager, Agent Enablement & AI

Affirm; Minneapolis (MN); On-site; USD 173,000 - 255,000; Full time

Benefits offered by this job

Health coverage

Flexible Spending Wallets

Vacation and holidays

Employee Stock Purchase Plan (ESPP)

Job summary

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, shaping tools and AI-powered workflows for millions of customers and internal teams. You’ll drive scale, efficiency, and quality across agent interactions from concept to launch and beyond.

You’ll partner with Servicing, Operations, Engineering, and Data teams to streamline processes, measure impact, and deliver customer-centric experiences in a fast-paced, remote-first environment.

Qualifications

• 5+ years of Product Management experience.
• Build for scale and empathy for customers and agents.
• Ability to redesign service strategy and debug workflows.
• Strong product intuition and analytical rigor.
• Ownership mindset and bias for action.
• Experience with AI/automation is a plus.

Responsibilities

• Deeply understand customers and agents through research and data.
• Champion operational excellence and streamline workflows.
• Design for scale with AI and automation and lead build-vs-buy evaluations.
• Drive an ambitious roadmap and translate insights into strategy.
• Define metrics, set success criteria, and drive performance improvements.
• Build scalable systems for growth and new contact channels.
• Collaborate with Engineering, Design, Analytics, Ops, Legal, and leaders.
• Own ambiguity and drive innovative solutions in a fast-paced environment.

Skills

Product Management

Scale & Empathy

Cross-functional collaboration

Analytical thinking

Ownership

Job description

Affirm is seeking a Senior Product Manager to join the Agent Enablement pod, shaping tools and AI-powered workflows for millions of customers and internal teams. You’ll drive scale, efficiency, and quality across agent interactions from concept to launch and beyond.

You’ll partner with Servicing, Operations, Engineering, and Data teams to streamline processes, measure impact, and deliver customer-centric experiences in a fast-paced, remote-first environment.