Senior National Support Engineer - Remote Tech Leader
Fujifilm
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Benefits offered by this job
Job summary
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to deliver top-level technical expertise across the Healthcare Informatics portfolio, including PACS, VNA, and clinical information systems. The role focuses on technical leadership, collaboration with TAC and Development, and direct customer engagement when required.
You will mentor teams, drive process improvements, publish Knowledge Base articles, and stay current with new technologies, while providing
Qualifications
- Minimum 12 years in Medical IT/Imaging or equivalent
- Master’s degree (preferred) with 8+ years industry experience or Bachelor’s with 10+ years
- Strong certifications in security, cloud, or networking are preferred
Responsibilities
- Provide advanced troubleshooting for complex issues escalated from TAC
- Lead cross-functional technical investigations with Development, QA, and Product Management
- Mentor Enterprise Support Team members and conduct advanced technical training
- Create, review, and publish knowledge base articles and procedures
- Respond to escalation requests within defined timelines and communicate with customers as needed
Skills
Education
Tools
Job description
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to deliver top-level technical expertise across the Healthcare Informatics portfolio, including PACS, VNA, and clinical information systems. The role focuses on technical leadership, collaboration with TAC and Development, and direct customer engagement when required.
You will mentor teams, drive process improvements, publish Knowledge Base articles, and stay current with new technologies, while providing
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