Remote Senior Payroll Tax SME & Resolution Lead

Intuit; Richmond (VA); Teletrabalho; USD 44 000 - 61 000; Tempo integral

Resumo da oferta

Intuit is seeking a Staff Payroll Tax Processor to act as a senior SME, guiding a team through complex state and federal payroll tax issues. The role emphasizes end-to-end resolution, error correction across multiple states, and knowledge transfer to teammates.

You will prepare amended returns (941-X, W-2c), analyze root causes, and ensure accurate documentation while collaborating with Corrections, Amendments, Pay & File, and Tax Notice teams. A CPP/EA is a differentiator.

Qualificações

• 4+ years of payroll tax experience focusing on tax defect resolution for notices, amended returns, and corrections across multiple states.
• Expert knowledge of state and federal payroll tax notice types with ability to draft penalty abatement requests and agency responses.
• Hands-on experience preparing amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including complex local requirements.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, and related penalties and interest.
• Multi-state payroll tax expertise including reciprocal agreements and local tax compliance.
• Experience as a lead or SME; able to coach junior staff through complex resolutions.
• Strong written communication; SOPs and KBs must be actionable for tax processors.
• Associate or Bachelor’s in Accounting/Finance/Business preferred; equivalent experience accepted.
• CPP or EA are differentiators; FPC acceptable with 5+ years tax defect resolution experience.
• Experience at a payroll service bureau or multi-client payroll tax operations is preferred.

Responsabilidades

• Resolve the most complex State and Federal payroll tax notices in the queue, owning the full lifecycle from intake to closure.
• Prepare and file amended Federal and State payroll tax returns end-to-end across 10+ states, including reconciliations and SSA/W-2c work.
• Diagnose payroll tax errors spanning multiple periods; trace to origin and drive complete correction workflows to resolution.
• Maintain high productivity in resolving Corrections, Amendments, and Notice resolution requests with high accuracy.
• Monitor WIP, identify aging cases and blockers, and propose root-cause resolutions to leadership.
• Serve as the primary real-time resource for senior processors, coaching and transferring knowledge.
• Conduct coaching sessions regularly, increasing frequency for learning gaps.
• Contribute to team huddles, QA sessions, and process improvement meetings.
• Author, review, and approve SOPs and KB articles; identify recurring errors and drive corrective actions to M1.
• Identify trends and compliance issues and communicate recommended responses to stakeholders.
• Support cross-functional collaborations to resolve interconnected issues end-to-end.

Conhecimentos

Payroll tax expertise

Leadership / SME

Excel

SOPs/KB authoring

Communication skills

Formação académica

Bachelor’s degree in Accounting/Finance/Business

Ferramentas

Excel

Descrição da oferta de emprego

Intuit is seeking a Staff Payroll Tax Processor to act as a senior SME, guiding a team through complex state and federal payroll tax issues. The role emphasizes end-to-end resolution, error correction across multiple states, and knowledge transfer to teammates.

You will prepare amended returns (941-X, W-2c), analyze root causes, and ensure accurate documentation while collaborating with Corrections, Amendments, Pay & File, and Tax Notice teams. A CPP/EA is a differentiator.