Remote Senior Payroll Tax SME & Resolution Lead

Intuit, Inc.; Denver (CO); Remote; USD 44,000 - 61,000; Full time

Benefits offered by this job

Bonus plan

Equity rewards

Benefits package

Job summary

Intuit, Inc. is hiring a Senior Payroll Tax Processor to lead resolution of complex state and federal payroll tax issues across notices, corrections, and amendments. This role combines deep tax expertise with coaching responsibilities for junior staff and a focus on building team capability.

The position involves ownership of end-to-end case lifecycle, crafting agency responses, and developing SOPs/KB articles to scale processes. A CPP/EA is valued; a relevant degree is preferred.

Qualifications

• 4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement requests and formal agency response letters with complete supporting documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Prior experience functioning as a lead, senior specialist, or SME; able to provide specific examples of coaching or training junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
• Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
• Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Certified Payroll Professional (CPP) preferred; expected within 18 months of Staff Payroll Tax Processor placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Responsibilities

• Resolve complex State and Federal payroll tax notices, multi-quarter, multi-state, and penalty assessment scenarios, owning the full case lifecycle from intake to closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return and W-2c preparation.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions; trace discrepancies to the originating payroll run and drive correction workflows to resolution.
• Maintain high productivity case resolution, resolving customer Correction, Amendment, and Notice resolution requests with high accuracy.
• Monitor team WIP daily; identify aging cases, stuck holds, and Known Issues; resolve blockers and propose resolutions to leadership.
• Serve as the primary real-time resource for Senior Payroll Tax Processors, coaching via Slack/Zoom and side-by-side sessions to build team capability.
• Conduct structured coaching sessions quarterly with each team member, increasing frequency for gaps in knowledge.
• Contribute to team huddles, QA sessions, and process meetings; author and review SOPs and KB articles.

Skills

Payroll tax

Tax defect resolution

Multi-state payroll

Coaching

Written communication

Education

Bachelor's degree in Accounting

Tools

Excel

Job description

Intuit, Inc. is hiring a Senior Payroll Tax Processor to lead resolution of complex state and federal payroll tax issues across notices, corrections, and amendments. This role combines deep tax expertise with coaching responsibilities for junior staff and a focus on building team capability.

The position involves ownership of end-to-end case lifecycle, crafting agency responses, and developing SOPs/KB articles to scale processes. A CPP/EA is valued; a relevant degree is preferred.