Remote Senior Payroll Tax Expert & Notices SME

Intuit, Inc.; Cleveland (OH); Remote; USD 29,000 - 55,000; Full time

Job summary

Intuit, Inc. is seeking a Staff Payroll Tax Processor to lead end-to-end resolution of complex payroll tax notices and amendments across multiple states.

This role focuses on defect resolution, not routine payroll processing, and requires mentoring less experienced staff while owning the most challenging cases. The Senior Payroll Tax Processors will drive process improvements, coach teammates, and collaborate with Corrections, Amendments, Pay & File, and Tax Notice teams to deliver accurate,

Qualifications

• 4+ years of payroll tax experience with tax defect resolution across multiple states.
• Expert knowledge of State and Federal payroll tax notices; ability to draft penalty abatement requests and agency responses.
• Experience preparing amended Federal/state payroll tax returns (Form 941-X, W-2c) across multiple states.
• Deep knowledge of FICA, FUTA, FITW and payroll tax deposit schedules.
• Lead or SME experience; coaching junior staff through complex resolutions.
• Strong written communication for SOPs and KB articles.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices across multiple states, owning the full case lifecycle from intake to closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X, W-2c) across 10+ states end-to-end.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions; trace discrepancies to the originating payroll run.
• Maintain high productivity, resolving Corrections, Amendments, and Notice resolution requests with high accuracy.
• Monitor WIP daily; identify aging cases and blockers; drive root-cause analysis and resolutions.
• Serve as the primary real-time resource for Senior Processors, coaching and teaching the resolution process.
• Conduct structured coaching sessions quarterly with assigned staff; adjust frequency for gaps.
• Contribute to team huddles, QA sessions, and process meetings; share learnings across teams.
• Author, review, and approve SOPs and KB articles; identify recurring errors and propose fixes to M1.
• Identify trends and compliance issues; communicate findings and drive implementation with stakeholders.

Skills

Payroll tax expertise

Problem solving

Coaching/mentoring

Written communication

Cross-functional collaboration

Excel proficiency

Education

Bachelor's or Associate degree in Accounting/Finance/Business

Certified Payroll Professional (CPP) preferred

Enrolled Agent (EA) strong differentiator

Tools

Excel

Job description

Intuit, Inc. is seeking a Staff Payroll Tax Processor to lead end-to-end resolution of complex payroll tax notices and amendments across multiple states.

This role focuses on defect resolution, not routine payroll processing, and requires mentoring less experienced staff while owning the most challenging cases. The Senior Payroll Tax Processors will drive process improvements, coach teammates, and collaborate with Corrections, Amendments, Pay & File, and Tax Notice teams to deliver accurate,