Remote Senior Partner Operations Lead - Fintech Infra

Coinbase, Inc.; Cheyenne (WY); Híbrido; USD 152.000 - 179.000; Jornada completa

Descripción de la vacante

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team. You will own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform.

You will collaborate with Sales, Product, Engineering, and Finance to resolve issues, grow usage, and deliver measurable value from Coinbase's infrastructure. Strong billing and reporting experience are essential.

Formación

• 5+ years in customer operations, partner operations, technical account management, or customer success in PSP, fintech, bank, or crypto.
• Experience handling strategic enterprise customers across billing, reporting, escalations, and account management.

Responsabilidades

• Own day-to-day operational support for strategic partners with clear accountability and proactive communication.
• Manage billing inquiries with Finance and ensure invoices reflect terms.
• Coordinate technical support escalations with Engineering and Solutions Architecture.

Conocimientos

Partner operations

Billing support

Technical escalations

Reporting and analytics

Cross-functional collaboration

Descripción del empleo

Coinbase, Inc. is seeking a Senior Operations Associate on the Infrastructure team. You will own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform.

You will collaborate with Sales, Product, Engineering, and Finance to resolve issues, grow usage, and deliver measurable value from Coinbase's infrastructure. Strong billing and reporting experience are essential.