Remote Senior Operations Coordinator - Data & Process Focus

Astound; Oregon (WI); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Medical/dental/vision insurance

Paid Time Off starting at 80 hours

Floating Holidays

Paid Holidays

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with operational services spanning billing, project coordination, and vendor management. This remote role collaborates with cross-functional stakeholders to ensure end-to-end workflow continuity, improve efficiency, and reduce duplication.

Responsibilities include data collection and analysis, process optimization, stakeholder communications, and documentation of requirements to enable system and

Qualifications

• Minimum of 2 years of experience in business analysis, process mapping, and business operations design.
• Experience supporting telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Strong Excel skills and experience building repeatable reporting/dashboards (e.g., Tableau or similar).

Responsibilities

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.

Skills

Data analysis

Cross-functional collaboration

Communication skills

Prioritization & multitasking

Process improvement mindset

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Access

Excel

PowerPoint

Smartsheets

Tableau

QGIS

CRM systems

ICOMS

Netcracker

SugarCRM

Job description

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with operational services spanning billing, project coordination, and vendor management. This remote role collaborates with cross-functional stakeholders to ensure end-to-end workflow continuity, improve efficiency, and reduce duplication.

Responsibilities include data collection and analysis, process optimization, stakeholder communications, and documentation of requirements to enable system and