Remote Telecom Operations Lead & Analytics

Astound; Northern (KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Insurance: medical, dental, vision, L

Paid Time Off/Vacation: 80 hours

Floating Holiday: 40 hours

Paid Holidays: 7 days

Paid Sick Leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management from a remote location. You will partner with cross-functional stakeholders to ensure end-to-end workflow continuity and drive efficiency.

Responsibilities include collecting and analyzing operational data, identifying trends, and informing decision-making while improving processes and reporting.

Qualifications

• Minimum of 2 years of experience in business analysis, process mapping, and operations design.
• Experience with telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (Tableau or similar).
• Bachelor's degree or equivalent experience.

Responsibilities

• Collect and analyze operational data to identify trends, generate reports, and inform decision-making.
• Analyze and optimize existing business processes, identify areas for improvement, and implement new procedures to enhance efficiency.
• Facilitate communication between departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects the performance picture and recommend process improvements for metrics collection.
• Provide business analysis support and assist with business requirements documentation for system and operational changes.
• Educate and promote continuous improvement by partnering with process owners to drive results.
• Other duties as assigned.

Skills

Business analysis

Process mapping

Operations design

Education

Bachelor's degree or equivalent

Tools

Access

Excel

PowerPoint

Smartsheets

Tableau

QGIS

SugarCRM

ICOMS

Netcracker

Job description

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management from a remote location. You will partner with cross-functional stakeholders to ensure end-to-end workflow continuity and drive efficiency.

Responsibilities include collecting and analyzing operational data, identifying trends, and informing decision-making while improving processes and reporting.