Remote Professional Services Operations Coordinator

Deputy; Northern (KY); Hybrid; USD 78,000 - 98,000; Full time

Benefits offered by this job

Flexible work policy

ESOP

Parental leave

401k match

Mental health support

Health benefits

Commuter reimbursement

Extra leave & study assistance

Global working groups

Job summary

Deputy is a global SaaS workforce management company seeking a highly organized Professional Services Operations Coordinator to support delivery of engagements. The role collaborates with Sales, Implementation, Finance, and RevOps to keep projects on track and compliant.

You will manage handovers, oversee tools like Toggl and Asana, and produce regular operational dashboards for leadership. A strong focus on data integrity and process discipline is essential for success in this remote, globally

Qualifications

• 3–5 years of experience in Professional Services Operations or similar operational support role within a SaaS/tech organization.
• Expertise in using CRM and Project Management software, particularly Salesforce, Toggl, Asana, and PSA systems.
• Proficiency in Google Sheets or Excel for capacity tracking, SLA reporting, and operational reporting.
• Self-starter with high autonomy, ensuring data integrity and meeting deadlines.
• Excellent communication and interpersonal abilities to engage with stakeholders and ensure data compliance.
• Ability to coordinate multiple cross-functional initiatives with strong attention to detail.
• Experience preparing operational reports and data used for leadership decision-making.

Responsibilities

• Coordinate with Sales, Implementation, Finance, and RevOps to manage operational tasks supporting project success.
• Manage handover of customers from sales to delivery, ensuring contractual obligations are met before project start.
• Ensure complete handover to Customer Success, including audit of closeout activities.
• Oversee Professional Services tools (Toggl, Asana) data entry, provisioning, and permissions management.
• Prepare recurring operational reports and dashboards for leadership, tracking delivery performance and project health.
• Maintain SOPs and playbooks to support consistent execution across Professional Services.
• Support financial operations with metrics tracking and KPI reporting.
• Leverage AI tools and workflow automations to improve efficiency and data accuracy.
• Audit operational data and project documentation for accuracy and compliance.

Skills

Communication

Autonomy

Attention to detail

Tools

Salesforce

Toggl

Asana

Job description

Deputy is a global SaaS workforce management company seeking a highly organized Professional Services Operations Coordinator to support delivery of engagements. The role collaborates with Sales, Implementation, Finance, and RevOps to keep projects on track and compliant.

You will manage handovers, oversee tools like Toggl and Asana, and produce regular operational dashboards for leadership. A strong focus on data integrity and process discipline is essential for success in this remote, globally