Remote Senior Operations & Analytics Coordinator

Astound; Town of Texas (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management. This remote role partners across functions to ensure end-to-end workflow, reduces duplication, and drives efficiency.

You will analyze operational data, optimize processes, and drive continuous improvement using tools like Excel, Tableau, and CRM/billing systems. A Bachelor’s degree is required and 2+ years in business analysis.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in business analysis, process mapping, and business operations design.
• Experience supporting telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Working knowledge of service delivery/provisioning concepts (circuit IDs, install milestones, MACDs, service activation).
• Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (Tableau or similar).

Responsibilities

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.
• Other duties as assigned

Skills

End-to-end operations

Data analytics

Excel

Tableau

PowerPoint

Smartsheets

Access

QGIS

CRM systems

Process mapping

Education

Bachelor's degree

Tools

SugarCRM

ICOMS

Netcracker

Job description

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management. This remote role partners across functions to ensure end-to-end workflow, reduces duplication, and drives efficiency.

You will analyze operational data, optimize processes, and drive continuous improvement using tools like Excel, Tableau, and CRM/billing systems. A Bachelor’s degree is required and 2+ years in business analysis.