Remote Senior Operations & Analytics Coordinator

Astound; Illinois; On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid Time Off

Floating holiday

Tuition reimbursement

Job summary

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management. You will partner across functions to ensure end-to-end workflow, enhance communication, and reduce duplication for efficiency and accuracy.

The role emphasizes data analysis, process improvement, and reporting using tools like Excel, Tableau, Smartsheets, and CRM/order systems, with a strong focus on continuous optimization.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Demonstrated ability to analyze data and drive improvements.
• Experience with CRM/order systems and cross-functional initiatives.

Responsibilities

• Support National Sales with billing, project coordination, and vendor management.
• Analyze operational data to identify trends and inform decisions.
• Improve processes and document SOPs with cross-functional stakeholders.
• Coordinate with external sources to ensure accurate performance data.
• Develop and maintain dashboards and reporting to support executives.

Skills

Data analysis

Process mapping

Cross-functional collaboration

Strong communication

Project management

Education

Bachelor's degree or equivalent experience

Tools

SugarCRM

ICOMS

Netcracker

Access

Excel

PowerPoint

Smartsheets

Tableau

QGIS

Job description

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management. You will partner across functions to ensure end-to-end workflow, enhance communication, and reduce duplication for efficiency and accuracy.

The role emphasizes data analysis, process improvement, and reporting using tools like Excel, Tableau, Smartsheets, and CRM/order systems, with a strong focus on continuous optimization.