Senior Business Operations Coordinator

Astound; Northern (KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Insurance: medical, dental, vision, L

Paid Time Off/Vacation: 80 hours

Floating Holiday: 40 hours

Paid Holidays: 7 days

Paid Sick Leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Senior Business Operations Coordinator to support the National Sales team with billing, project coordination, and vendor management from a remote location. You will partner with cross-functional stakeholders to ensure end-to-end workflow continuity and drive efficiency.

Responsibilities include collecting and analyzing operational data, identifying trends, and informing decision-making while improving processes and reporting.

Qualifications

• Minimum of 2 years of experience in business analysis, process mapping, and operations design.
• Experience with telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (Tableau or similar).
• Bachelor's degree or equivalent experience.

Responsibilities

• Collect and analyze operational data to identify trends, generate reports, and inform decision-making.
• Analyze and optimize existing business processes, identify areas for improvement, and implement new procedures to enhance efficiency.
• Facilitate communication between departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects the performance picture and recommend process improvements for metrics collection.
• Provide business analysis support and assist with business requirements documentation for system and operational changes.
• Educate and promote continuous improvement by partnering with process owners to drive results.
• Other duties as assigned.

Skills

Business analysis

Process mapping

Operations design

Education

Bachelor's degree or equivalent

Tools

Access

Excel

PowerPoint

Smartsheets

Tableau

QGIS

SugarCRM

ICOMS

Netcracker

Job description

A Day in the Life of the Senior Business Operations Coordinator: The Senior Business Operations Coordinator supports the National Sales team by providing critical operational services across billing, project coordination, and vendor management. This role partners with cross-functional stakeholders to maintain end-to-end workflow continuity, strengthen communication, and reduce duplication to drive efficiency and accuracy. This is a remote position with opportunities to contribute across multiple functions within Business Operations. Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making. Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency. Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels. Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems. Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes. Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results. Other duties as assigned

What you bring to the table

Rapidly acquire and apply new knowledge, including end‑to‑end operational understanding of telecommunications ordering, service provisioning, billing/accounting workflows, and project management principles. Leverage Microsoft Copilot to enhance business operations efficiency by automating routine tasks, accelerating data analysis, and improving reporting and executive‑level communications. Demonstrate strong organizational discipline with exceptional attention to detail, follow‑through, and ownership of deliverables. Exhibit high proficiency in verbal and written communication, with strong interpersonal skills to collaborate effectively across diverse stakeholders, work styles, and organizational levels. Proven ability to manage competing priorities, multitask effectively, and deliver high‑quality results in fast‑paced, dynamic environments. Advanced computer literacy with hands‑on experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS to support operational and analytical objectives. Extensive data analytics experience working with large, complex datasets, including sales pipeline management, revenue analysis, forecasting, and churn reporting.

Experience and Requirements

Minimum of 2 years of experience in business analysis, process mapping, and business operations design. Experience supporting telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments). Working knowledge of service delivery/provisioning concepts (circuit IDs, install milestones, MACDs, service activation). Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (e.g., Tableau or similar). Experience with CRM and/or order management/billing systems (e.g., SugarCRM, ICOMS, Netcracker, or comparable platforms). Demonstrated ability to document and improve workflows (SOPs, RACI, process maps), including cross‑functional handoffs.

Education

Bachelor's degree or equivalent experience

We’re Proud to Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full‑time position

Base Salary

The base salary range for this position is $26-$30 hourly. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement

* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.