National Accounts & Sales Enablement Lead

Astound; Washington; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Life and STD insurance

Paid time off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a National Sales Support and Account Manager in Washington to support national sales leadership with strategic projects, initiatives, and account management for key national accounts. The role entails coordinating cross-functional activities, planning events, and delivering regular sales reporting while maintaining strong customer relationships.

You will be the primary post-sale contact for assigned accounts, manage contract expirations, and collaborate with sales reps on

Qualifications

• Requires 2–4 year college degree or equivalent experience.
• Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media or similar customers.
• Familiarity with master service agreements, service level agreements, and non-disclosure agreements.

Responsibilities

• Special project management of national sales initiatives.
• Cross-functional meeting support including scheduling, documentation and follow up actions.
• Special event planning, implementation, logistics and communications.
• Sales reporting as assigned and tracking of outcomes.
• Manage sales exceptions and follow up actions.
• Oversee customer appreciation programs.
• Assist with distribution of restricted sales address lists.
• Be the first point of escalation for assigned accounts.
• Review contracts, circuit IDs, key contacts and update documentation.
• Manage upcoming contract expirations and renewals tracking.
• Serve as primary post-sale contact and escalation point.
• Collaborate with sales reps on installations and follow up.
• Provide leadership with updates on customer experience improvements.
• Travel as needed for customer meetings within footprint.
• Other duties as assigned.

Skills

Communication

Account management

Excel

PowerPoint

Word

Time management

Multi-tasking

Attention to detail

Analytical thinking

Decision making

Education

College degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

Astound is seeking a National Sales Support and Account Manager in Washington to support national sales leadership with strategic projects, initiatives, and account management for key national accounts. The role entails coordinating cross-functional activities, planning events, and delivering regular sales reporting while maintaining strong customer relationships.

You will be the primary post-sale contact for assigned accounts, manage contract expirations, and collaborate with sales reps on