Remote Senior Onboarding Engineer, Cloud & Linux Deployments

Ladders; United States; Remote; USD 126,000 - 140,000; Full time

Benefits offered by this job

Inclusive culture

Career development

Collaborative environment

Remote/hybrid options

Health, vision, dental insurance

Job summary

Ladders is seeking a Senior Customer Onboarding Engineer to own the onboarding experience for new customers in the Telecommunications & Hardware space. The role is highly hands-on with Linux-based environments, cloud infrastructure, containers, and networking to ensure production readiness.

You will partner with customers and internal teams to troubleshoot issues, remove blockers, and accelerate successful adoption, delivering high-quality deployments on a remote basis for US-based clients.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 5+ years of experience in technical support or cloud operations, preferably in large-scale environments.
• Strong Linux administration skills, including troubleshooting and performance tuning.
• Hands-on experience with Docker and Kubernetes, particularly in a production environment.
• Solid understanding of cloud platforms such as AWS, Azure, or GCP and IaC tools.
• In-depth networking knowledge, including TCP/IP and firewalls.
• Basic scripting ability in Bash, Python, or PowerShell.

Responsibilities

• Lead the customer onboarding process and kickoff meetings.
• Project-manage the 30-day onboarding timeline and track blockers.
• Provide deployment best practices and optimize customer environments.
• Diagnose and resolve implementation failures across cloud and networking.
• Conduct root-cause analysis on integration issues to prevent recurrence.
• Configure systems in Linux production environments and manage containers.
• Collaborate with cross-functional teams to address implementation challenges.

Skills

Linux administration

Docker

Kubernetes

Scripting (Bash/Python/PowerShell)

TCP/IP networking

Cloud platforms (AWS/Azure/GCP)

IaC tools

Education

Bachelor's degree in a technical field or equivalent experience

Tools

Docker

Kubernetes

Terraform

Job description

Ladders is seeking a Senior Customer Onboarding Engineer to own the onboarding experience for new customers in the Telecommunications & Hardware space. The role is highly hands-on with Linux-based environments, cloud infrastructure, containers, and networking to ensure production readiness.

You will partner with customers and internal teams to troubleshoot issues, remove blockers, and accelerate successful adoption, delivering high-quality deployments on a remote basis for US-based clients.