Senior Customer Onboarding Engineer

Ladders; United States; Remote; USD 126,000 - 140,000; Full time

Benefits offered by this job

Inclusive culture

Career development

Collaborative environment

Remote/hybrid options

Health, vision, dental insurance

Job summary

Ladders is seeking a Senior Customer Onboarding Engineer to own the onboarding experience for new customers in the Telecommunications & Hardware space. The role is highly hands-on with Linux-based environments, cloud infrastructure, containers, and networking to ensure production readiness.

You will partner with customers and internal teams to troubleshoot issues, remove blockers, and accelerate successful adoption, delivering high-quality deployments on a remote basis for US-based clients.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 5+ years of experience in technical support or cloud operations, preferably in large-scale environments.
• Strong Linux administration skills, including troubleshooting and performance tuning.
• Hands-on experience with Docker and Kubernetes, particularly in a production environment.
• Solid understanding of cloud platforms such as AWS, Azure, or GCP and IaC tools.
• In-depth networking knowledge, including TCP/IP and firewalls.
• Basic scripting ability in Bash, Python, or PowerShell.

Responsibilities

• Lead the customer onboarding process and kickoff meetings.
• Project-manage the 30-day onboarding timeline and track blockers.
• Provide deployment best practices and optimize customer environments.
• Diagnose and resolve implementation failures across cloud and networking.
• Conduct root-cause analysis on integration issues to prevent recurrence.
• Configure systems in Linux production environments and manage containers.
• Collaborate with cross-functional teams to address implementation challenges.

Skills

Linux administration

Docker

Kubernetes

Scripting (Bash/Python/PowerShell)

TCP/IP networking

Cloud platforms (AWS/Azure/GCP)

IaC tools

Education

Bachelor's degree in a technical field or equivalent experience

Tools

Docker

Kubernetes

Terraform

Job description

For our client, we are seeking a Senior Customer Onboarding Engineer to join the team of a leader in the Telecommunications & Hardware space. This role will own the technical onboarding experience for new customers, helping ensure deployments are implemented smoothly and reach production readiness. You will partner closely with customers and internal teams to troubleshoot issues, remove blockers, and accelerate successful adoption. The position is highly hands-on, with a strong focus on Linux-based environments, cloud infrastructure, containers, and networking. Success in this role will be measured by the quality, speed, and reliability of customer implementations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $126,000 – $140,000 annually

Responsibilities

• Lead the customer onboarding process and kickoff meetings
• Project-manage the 30-day onboarding timeline and track blockers
• Provide deployment best practices and optimize customer environments
• Diagnose and resolve implementation failures across cloud and networking
• Conduct root-cause analysis on integration issues to prevent recurrence
• Configure systems in Linux production environments and manage containers
• Collaborate with cross-functional teams to address implementation challenges

Qualifications

• Bachelor's degree in a technical field or equivalent experience
• 5+ years of experience in technical support or cloud operations, preferably in large-scale environments
• Strong Linux administration skills, including troubleshooting and performance tuning
• Hands-on experience with Docker and Kubernetes, particularly in a production environment
• Solid understanding of cloud platforms such as AWS, Azure, or GCP and IaC tools
• In-depth networking knowledge, including TCP/IP and firewalls
• Basic scripting ability in Bash, Python, or PowerShell

Benefits

• Inclusive culture that values diversity
• Opportunities for career development and advancement
• Collaborative work environment that fosters innovation
• Flexibility with remote and hybrid work options
• Comprehensive health, vision, and dental insurance for employees and their families

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.