Senior Manager, Member Experience (Remote/Hybrid)

CVS Health Corporation; Providence (RI); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Equity program

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to drive and coordinate member-driven initiatives across payor-focused products. The role partners with product, design, marketing, and communications to translate strategy into clear plans, communications, and journey improvements.

The position may be remote or hybrid anywhere in the US depending on candidate location. This full-time role emphasizes execution, coordination, and delivering consistent member experiences across products and

Qualifications

• 7+ years in customer/member/digital experience or related leadership programs.
• Experience supporting healthcare, payor, digital product initiatives.
• Ability to translate direction into coordinated plans and execution.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Customer experience

Project management

Communication skills

Cross-functional teamwork

Independent work

Healthcare knowledge

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to drive and coordinate member-driven initiatives across payor-focused products. The role partners with product, design, marketing, and communications to translate strategy into clear plans, communications, and journey improvements.

The position may be remote or hybrid anywhere in the US depending on candidate location. This full-time role emphasizes execution, coordination, and delivering consistent member experiences across products and