Remote Senior Manager, Managed Library Services & Growth

Copyright Clearance Center (CCC); EUA; Presencial; USD 95 000 - 105 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus eligible

Resumo da oferta

Copyright Clearance Center (CCC) seeks a Senior Manager, Managed Library Services to lead professional services for pharma and life sciences clients. You will manage a team of information professionals, ensure SLAs, and drive growth and staff development.

The role is remote with Midwest preference for time-zone alignment. You will collaborate across IT, Legal, HR, and Sales to support staff, clients, and operations, fostering learning and continuous improvement while meeting contract

Qualificações

• Bachelor's degree required; MLS/MLIS degree preferred.
• Minimum of 3 years' client-facing experience managing teams and guiding talent.
• Strong business acumen and sound decision-making skills.
• Strong people management skills with proven ability to develop and retain high-performing teams.
• Experience growing client relationships in research or corporate library environments; life sciences/pharmaceutical experience a plus.

Responsabilidades

• Oversee Information Management Services engagements and ensure SLA and contract compliance.
• Collaborate cross-functionally to support renewals and on-time contract renewals.
• Provide day-to-day staff management, development planning, and retention strategies.
• Serve as the escalation point for employee relations and workplace matters.
• Oversee recruitment, onboarding, performance management, and career development.
• Lead coaching and development initiatives across the department.
• Assess workload, identify resource gaps, and advocate for headcount or scope changes.
• Develop and manage relationships with client sponsors to ensure satisfaction and retention.

Conhecimentos

People management

Client relationship management

Leadership

Communication

Formação académica

Bachelor's degree

MLS/MLIS preferred

Descrição da oferta de emprego

Copyright Clearance Center (CCC) seeks a Senior Manager, Managed Library Services to lead professional services for pharma and life sciences clients. You will manage a team of information professionals, ensure SLAs, and drive growth and staff development.

The role is remote with Midwest preference for time-zone alignment. You will collaborate across IT, Legal, HR, and Sales to support staff, clients, and operations, fostering learning and continuous improvement while meeting contract