Remote Lead, Managed Knowledge Services & Client Engagements

Copyright Clearance Center (CCC); Indianapolis (IN); On-site; USD 95,000 - 105,000; Full time

Job summary

Copyright Clearance Center (CCC) is seeking a Sr. Manager, Managed Knowledge Services to oversee client engagements and ensure service quality. The ideal candidate will have experience managing teams and building client relationships, with a preference for Midwest candidates supporting Eastern time zone.

This full-time position offers a compensation range of $95,000 - $105,000, plus performance bonuses. Significant responsibilities include staff management, contract renewals, and promoting a culture of learning and improvement.

Qualifications

• Minimum 3 years’ experience in a client facing role.
• Strong decision-making and business skills.
• Self-directed, motivated, and able to work collaboratively.

Responsibilities

• Oversee Managed Knowledge Services client engagements.
• Manage and develop staff performance and retention.
• Build strong relationships with clients for satisfaction and retention.

Skills

Client relationship management

People management

Business acumen

Communication skills

Team collaboration

Education

Bachelor’s degree

MLS/MLIS degree

Job description

Copyright Clearance Center (CCC) is seeking a Sr. Manager, Managed Knowledge Services to oversee client engagements and ensure service quality. The ideal candidate will have experience managing teams and building client relationships, with a preference for Midwest candidates supporting Eastern time zone.

This full-time position offers a compensation range of $95,000 - $105,000, plus performance bonuses. Significant responsibilities include staff management, contract renewals, and promoting a culture of learning and improvement.