Remote Lead, Managed Knowledge Services & Client Engagements

Copyright Clearance Center (CCC); Midland (MI); On-site; USD 95,000 - 105,000; Full time

Job summary

Copyright Clearance Center (CCC) is seeking a Sr. Manager, Managed Knowledge Services to oversee client engagements, ensuring quality standards and SLA compliance. Candidates should possess strong client relationship management skills and have experience in team management. The role includes remote work, preferably from the Midwest, and requires collaboration across functional teams.

Compensation ranges from $95,000 to $105,000, with performance bonuses available. Applicants should have a Bachelor’s degree and at least 3 years of relevant experience.

Qualifications

• Minimum of 3 years’ experience in a client facing role, managing teams.
• Demonstrated experience managing client relationships in research or corporate library.
• Ability to travel up to 10%.

Responsibilities

• Oversee Managed Knowledge Services engagements.
• Collaborate cross-functionally on client agreements.
• Manage performance feedback and professional development.
• Serve as escalation point for employee relations matters.
• Oversee recruitment and career development initiatives.

Skills

Client relationship management

Staff management

Communication skills

Business acumen

Education

Bachelor’s degree

MLS/MLIS degree

Job description

Copyright Clearance Center (CCC) is seeking a Sr. Manager, Managed Knowledge Services to oversee client engagements, ensuring quality standards and SLA compliance. Candidates should possess strong client relationship management skills and have experience in team management. The role includes remote work, preferably from the Midwest, and requires collaboration across functional teams.

Compensation ranges from $95,000 to $105,000, with performance bonuses available. Applicants should have a Bachelor’s degree and at least 3 years of relevant experience.