Strategic Account Manager

Copyright Clearance Center (CCC); Massachusetts; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive compensation plan

Job summary

Copyright Clearance Center (CCC) is seeking a Strategic Account Manager to manage and grow engagement with a select group of rightsholder organizations, focusing on scholarly communications, AI, and related services. The role demands a deep publishing-industry understanding, strong leadership, and the ability to advocate for rightsholders both externally and internally.

The ideal candidate will reside near Danvers, MA and travel to the office 2–4 times per year, aligning work hours to Eastern

Qualifications

• 10+ years account management experience.
• Publishing industry and rights licensing knowledge.
• Excellent verbal and written communication.
• Ability to interact with C-suite executives globally.

Responsibilities

• Advises multiple levels within Rightsholder Accounts to grow revenue and uncover opportunities.
• Extends network within client base and educates on CCC value.
• Creates quarterly Strategic Alignment Meetings with CCC and rightsholders.
• Validates rightsholder needs to identify sales leads and improve revenue/efficiency.
• Meets targets for Revenue, Inventory and other business objectives as defined by the Director.
• Maintains deep knowledge of CCC products, especially AI and scholarly communications offerings.
• Ensures high customer satisfaction through stakeholder collaboration.
• Aligns CCC communications and outputs to rightsholders.

Skills

Account management

Relationship building

Sales experience

Communication

Job description

As a Strategic Account Manager you will utilize your deep knowledge of the publishing industry, entrepreneurial and strategic mindset, and strong interpersonal and communication skills to manage and grow engagement, increase product enrollment, drive revenue, and identify new sales opportunities for a small number of assigned rightsholder organizations with a focus on scholarly communications solutions and AI. Responsible for business outcomes for your assigned rightsholders, you are expected to demonstrate strong leadership and advocacy both internally and externally on behalf of your rightsholders.

This position with interact externally with multiple levels within the specified Rightsholder organizations, including C-suite executives, to facilitate understanding of CCC’s market value, offerings, and brand, maintain and grow client satisfaction and diversify interpersonal relationships at multiple levels and personas throughout the organization, identify and nurture new sales leads with a focus on scholarly communications, grow revenue through deep understanding of CCC’s capabilities and rightsholder content and needs, and introduce operational efficiencies for rightsholders and CCC. The Strategic Account Manager will also interact internally with an extensive range of CCC colleagues as a rightsholder-facing expert, internal leader of assigned accounts, and internal business partner for issue resolution and rightsholder communications.

The ideal candidate will reside within easy travel distance of our Danvers, MA headquarters and will be expected to travel to the office as requested for training, meetings and events 2-4 times a year. You must be able to work and attend meetings in Eastern work hours 8am - 5pm.

Base Compensation range: $95,000 - $110,000

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

Other Compensation: Incentive Compensation Plan

What you will be doing:

• Acts in an advisory capacity to multiple levels of contacts within a small defined list of Rightsholder Accounts ensuring that the relationship and revenue needs of both CCC and the rightsholders are achieved and new opportunities are being uncovered and actioned.
• Actively extends the network with identified personas within the assigned client base and helps inform and educate the rightsholders on the ways CCC creates value for the account and the wider industry.
• Creates and delivers quarterly or biannual Strategic Alignment Meetings to multiple levels within the publishing house and participates in quarterly aggregated readouts to internal stakeholders.
• Evaluates, clarifies, and validates rightsholder needs on an ongoing basis with a focus on identifying sales leads for CCC services, and increasing revenue and operational efficiencies on a regular basis.
• Meets assigned targets for Revenue, Inventory and other business objectives as defined by the Director.
• Maintains a deep working knowledge of CCC’s products and services, especially AI and scholarly communications offerings, to drive adoption and client outcomes.
• Is dedicated to meeting the expectations and requirements of internal and external stakeholders leading to high customer satisfaction ratings
• Internally aligns, manages, and streamlines CCC’s communications and outputs to the designated rightsholders.

Requirements:

• 10+ years account management experience
• Publishing industry and Rights and Licensing knowledge and experience
• Sales experience preferred, along with Business Development interest and capabilities
• Confident and skilled at building relationships
• Ability to interact with all levels of an organization, including C-suite executives globally
• Excellent verbal and written communication skills
• Must be able to travel and be able to represent the company externally

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans AFFIRMATIVE ACTION EMPLOYER. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.