Remote Senior Manager, Clinical Ops & Excellence

Speedrun Talent Network; New York (NY); Hybrid; USD 170,000 - 230,000; Full time

Job summary

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to own the operating system enabling ClinOps leaders to scale efficiently. You will design end-to-end workflows, build reliable analytics, and drive automation with AI to reduce overhead and accelerate decision making.

You will also standardize dyad and coordinator operations and expand self-service tools for clinicians. The role is available in a remote or hybrid capacity for candidates based in the New York

Qualifications

• Advanced analytical skills with ability to translate data into actionable insights.
• Ability to map end-to-end workflows, assign ownership, define SOPs and SLAs.

Responsibilities

• Design workflows from end to end and own day-to-day ClinOps processes.
• Build analytics using SQL and BI tools to report on demand and outcomes.
• Reduce operational overhead by automating repetitive tasks and introducing AI agents where appropriate.
• Expand clinician self-service through education, onboarding, and proactive resources.
• Standardize operations by developing playbooks, routing rules, and escalation paths.

Skills

Advanced analytics

Workflow design

Automation & AI

Operating model design

Builder-operator

Tools

SQL

BI dashboards

Low-code/no-code

Job description

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to own the operating system enabling ClinOps leaders to scale efficiently. You will design end-to-end workflows, build reliable analytics, and drive automation with AI to reduce overhead and accelerate decision making.

You will also standardize dyad and coordinator operations and expand self-service tools for clinicians. The role is available in a remote or hybrid capacity for candidates based in the New York