Clinical Ops Lead, Operational Excellence (Remote)

Talkiatry; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to own the operating system that enables ClinOps leaders to work more efficiently and make faster, better-informed decisions. You will manage a team, standardize workflows, and build analytics and AI-enabled solutions to reduce overhead while maintaining a top-tier clinician experience.

This role can be remote or hybrid for candidates in the New York City metropolitan area, reflecting Talkiatry’s commitment to

Qualifications

• 4–6+ years in operations, consulting, program management, analytics, implementation, or related field.
• Ability to write SQL and build dashboards to investigate performance and impact.
• Experience with automation, AI, or no-code/low-code tools for frontline operations.
• Knowledge of operating models, playbooks, SLAs, and escalation paths.
• Proven track record solving workflow problems at scale.

Responsibilities

• Design workflows end to end and map day-to-day ClinOps activities.
• Build analytics and reporting on demand for capacity and outcomes.
• Identify repetitive work and launch AI agents to streamline processes.
• Expand clinician self-service through education and resources.
• Standardize dyads/coordinator operations with playbooks and rules.

Skills

Advanced analytics

Workflow design

Automation & AI

Operating model design

Builder-operator mindset

Tools

SQL

BI dashboards

Automation platforms

Job description

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to own the operating system that enables ClinOps leaders to work more efficiently and make faster, better-informed decisions. You will manage a team, standardize workflows, and build analytics and AI-enabled solutions to reduce overhead while maintaining a top-tier clinician experience.

This role can be remote or hybrid for candidates in the New York City metropolitan area, reflecting Talkiatry’s commitment to