Remote Senior Manager, Clinical Ops — Operational Excellence

Talkiatry; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match

Paid time off & holidays

Job summary

Talkiatry is seeking a Senior Manager of Clinical Operations - Operational Excellence to own the operating system enabling ClinOps leaders to work efficiently and make faster, better-informed decisions. You will manage a team, standardize workflows, and drive tech enablement with AI solutions to reduce clinician burden.

The role offers remote or hybrid options for candidates around the New York City area and focuses on scaling operations while preserving high-quality patient care and clinician

Qualifications

• Advanced analytical skills with ability to write SQL and build dashboards.
• Workflow mapping end-to-end with clear ownership, decision rules, and SLAs.
• Hands-on automation and AI experience to streamline frontline operations.

Responsibilities

• Design end-to-end ClinOps workflows with ownership, decision points, SOPs, escalation paths, and SLAs.
• Build analytics and reporting to inform capacity, turnaround times, and outcomes; segment data by requester and volume.
• Identify repetitive work; launch AI agents, automate steps, and improve data access to reduce handoffs.
• Expand clinician self-service with proactive education, onboarding resources, and online guidance.
• Develop playbooks, toolkits, and escalation paths to preserve clinician performance and satisfaction.

Skills

Advanced analytics

Workflow mapping

Automation/AI

Operating model design

Builder-operator

Tools

SQL

BI tools

Job description

Talkiatry is seeking a Senior Manager of Clinical Operations - Operational Excellence to own the operating system enabling ClinOps leaders to work efficiently and make faster, better-informed decisions. You will manage a team, standardize workflows, and drive tech enablement with AI solutions to reduce clinician burden.

The role offers remote or hybrid options for candidates around the New York City area and focuses on scaling operations while preserving high-quality patient care and clinician