Senior Manager, Clinical Ops: Operational Excellence & Automation

Relevance Ventures; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match

Generous PTO and holidays

Paid parental leave

Career development

Job summary

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to design end-to-end workflows, build analytics, and automate processes with AI. You will expand clinician self-service and standardize how clinical teams operate, enabling scalable growth across a large psychiatrist network.

The role focuses on reducing overhead, improving decision-making, and delivering measurable operational impact in a fast-paced healthcare startup environment.

Qualifications

• Advanced analytical skills with ability to write queries and derive insights.
• Ability to map end-to-end workflows and identify ownership and SLAs.
• Hands-on experience with automation, AI, or no/low-code tools.
• Experience designing operating models across leaders, coordinators, and clinicians.
• 4–6+ years in operations, consulting, or analytics building scalable workflows.

Responsibilities

• Design workflows from end to end and map day-to-day ClinOps activities.
• Build analytics to report on demand, performance, and capacity.
• Reduce overhead by automating steps and deploying AI agents.
• Expand clinician self-service with proactive guides and resources.
• Standardize dyads operations with playbooks, escalation paths, and SOPs.

Skills

Workflow design

Data analytics

Automation & AI

Operating model design

Program management

Job description

Talkiatry is seeking a Senior Manager, Clinical Operations - Operational Excellence to design end-to-end workflows, build analytics, and automate processes with AI. You will expand clinician self-service and standardize how clinical teams operate, enabling scalable growth across a large psychiatrist network.

The role focuses on reducing overhead, improving decision-making, and delivering measurable operational impact in a fast-paced healthcare startup environment.