Senior Manager, Clinical Operations - Operational Excellence

Jobgether; United States; Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Performance-based bonus

Medical, dental, and vision insurance

401(k) with employer match

Generous paid time off and holidays

Paid parental leave

Learning and professional development

Job summary

Jobgether is seeking a Senior Manager, Clinical Operations – Operational Excellence in the United States. You will design scalable operating models, build AI-enabled automation, and lead a team supporting clinicians with day-to-day questions and escalations.

The role blends hands-on leadership with process architecture and data analysis to improve efficiency and clinician satisfaction. Responsibilities include designing workflows, establishing SLAs, and developing self-service resources,

Qualifications

• 4–6+ years of experience in operations, management consulting, analytics, implementation, or a related field.
• Advanced analytical capabilities, including ability to write SQL and use dashboards/BI tools.
• Ability to translate data into actionable insights about demand, capacity, service levels, and business impact.
• Strong workflow design and end-to-end process mapping skills.
• Hands-on experience with automation, AI, or no-code/low-code tools.

Responsibilities

• Design and manage end-to-end Clinical Operations workflows, including SLAs and escalation paths.
• Build reliable reporting on operational demand, workflow performance, and resource allocation.
• Develop frontline AI agents and automation solutions to reduce manual handoffs.
• Create self-service resources and proactive clinician education.
• Lead and develop the support team addressing clinician questions and escalations.

Skills

SQL proficiency

Analytical thinking

Workflow design

Process improvement

Automation/AI familiarity

Hands-on builder-operator

Problem-solving

Prioritization

Tools

BI tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Clinical Operations – Operational Excellence based in the United States.

The Senior Manager, Clinical Operations – Operational Excellence will design and lead the operational systems that help clinical operations teams work more efficiently and scale effectively. The role focuses on reducing administrative burdens, improving decision-making, and creating greater capacity for clinical leaders to concentrate on high-value clinical and leadership responsibilities. You will oversee a team supporting clinicians with day-to-day questions and escalations while transforming workflows through standardization, analytics, automation, and AI-enabled solutions. By building scalable processes, self-service resources, and performance measurement tools, you will improve operational efficiency while maintaining a high-quality clinician experience. This position combines hands‑on operational leadership with process architecture, data analysis, and technology implementation. You will have significant ownership in a high-priority area, with the opportunity to shape how clinical operations evolve as the organization grows.

Accountabilities

• Clinical Operations Workflow Design
  • Map, design, and manage end-to-end Clinical Operations workflows, including daily processes, ownership, decision points, and responsibilities.
  • Establish and maintain standard operating procedures, service-level agreements (SLAs), and clear escalation paths.
  • Identify bottlenecks, unnecessary handoffs, and opportunities to simplify processes and improve operational consistency.
  • Design scalable workflows that allow clinical operations leaders and support teams to manage increasing demand efficiently.
• Analytics and Performance Measurement
  • Use SQL, dashboards, spreadsheets, and business intelligence tools to build reliable reporting on operational demand, workflow performance, resource allocation, turnaround times, recurring requests, and outcomes.
  • Analyze request‑level data to understand who is requesting support, why demand changes, where intervention is needed, and how operational performance affects broader business results.
  • Develop metrics that make workload, capacity, service levels, and the impact of operational improvements visible to leadership.
  • Use data insights to prioritize improvements and guide resource allocation and decision‑making.
• Automation and AI Enablement
  • Identify repetitive tasks and manual processes that can be simplified, automated, or eliminated.
  • Build and deploy frontline AI agents and automation solutions that help stakeholders resolve requests faster with fewer manual handoffs and less dedicated staffing.
  • Improve data access and workflow integration to support faster, more consistent operational execution.
  • Prototype practical solutions using automation, AI, and no‑code or low‑code tools, and define requirements for more advanced Product, Data, or Engineering investment.
• Clinician Self‑Service and Support
  • Analyze support demand to identify questions and requests clinicians can resolve independently.
  • Develop proactive education through onboarding programs, recurring learning forums, and targeted communications.
  • Create accessible self‑service resources, including online guidance, FAQs, and support agents.
  • Manage and improve the support team responsible for addressing clinician questions and escalations in day‑to‑day practice.
• Operating Model and Team Enablement
  • Develop playbooks, toolkits, job aids, and decision rules that help clinical operations teams and coordinators respond consistently.
  • Define how work should be distributed among clinical leaders, coordinators, clinicians, and self‑service channels.
  • Ensure routine requests are routed efficiently while complex cases retain appropriate escalation paths.
  • Measure whether redesigned workflows maintain clinician performance, care quality, and satisfaction as each clinical support team or dyad supports a growing clinician network.
  • Lead and develop support staff while reducing the operational burden on clinical operations leadership.

Requirements

• 4–6+ years of professional experience in operations, management consulting, program management, analytics, implementation, or a related field.
• Advanced analytical capabilities, including the ability to write SQL independently and use dashboards, spreadsheets, and business intelligence tools to investigate operational performance.
• Ability to translate request‑level and workflow data into actionable insights about demand, capacity, service levels, resource allocation, and business impact.
• Strong workflow design and process improvement skills, including end‑to‑end process mapping, bottleneck identification, ownership definition, and reduction of unnecessary handoffs.
• Hands‑on experience with automation, AI, or no‑code and low‑code tools to improve frontline operations.
• Ability to prototype operational solutions and translate business needs into requirements for Product, Data, and Engineering teams.
• Experience designing scalable operating models that distribute work effectively across leaders, coordinators, clinicians, and self‑service channels.
• Ability to develop practical standard operating procedures, playbooks, service levels, escalation frameworks, and decision rules.
• Strong problem‑solving and prioritization skills, with the ability to balance immediate operational needs with longer‑term scalable solutions.
• Comfortable working in a hands‑on builder‑operator capacity, taking ownership of implementation and measurable results.
• Preferred qualifications:
  • Experience in healthcare, behavioral health, or another regulated industry.
  • Experience in a fast‑paced, high‑growth organization that has demonstrated operational scale.
  • Practical experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations.

Benefits

• Annual salary range of $120,000–$165,000 USD.
• Eligibility for a performance‑based bonus.
• Medical, dental, and vision insurance effective from the first day of employment.
• 401(k) retirement plan with employer match.
• Generous paid time off and paid holidays.
• Paid parental leave.
• Learning and professional development opportunities.
• Collaborative, mission‑driven team environment.
• Remote work opportunity, with a hybrid option for candidates in the New York City metropolitan area.
• Opportunity to build scalable operational systems and contribute to improving clinician experience and mental healthcare delivery.