Remote Senior Manager, Clinical Ops & Excellence

Jobgether; United States; Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Performance-based bonus

Medical, dental, and vision insurance

401(k) with employer match

Generous paid time off and holidays

Paid parental leave

Learning and professional development

Job summary

Jobgether is seeking a Senior Manager, Clinical Operations – Operational Excellence in the United States. You will design scalable operating models, build AI-enabled automation, and lead a team supporting clinicians with day-to-day questions and escalations.

The role blends hands-on leadership with process architecture and data analysis to improve efficiency and clinician satisfaction. Responsibilities include designing workflows, establishing SLAs, and developing self-service resources,

Qualifications

• 4–6+ years of experience in operations, management consulting, analytics, implementation, or a related field.
• Advanced analytical capabilities, including ability to write SQL and use dashboards/BI tools.
• Ability to translate data into actionable insights about demand, capacity, service levels, and business impact.
• Strong workflow design and end-to-end process mapping skills.
• Hands-on experience with automation, AI, or no-code/low-code tools.

Responsibilities

• Design and manage end-to-end Clinical Operations workflows, including SLAs and escalation paths.
• Build reliable reporting on operational demand, workflow performance, and resource allocation.
• Develop frontline AI agents and automation solutions to reduce manual handoffs.
• Create self-service resources and proactive clinician education.
• Lead and develop the support team addressing clinician questions and escalations.

Skills

SQL proficiency

Analytical thinking

Workflow design

Process improvement

Automation/AI familiarity

Hands-on builder-operator

Problem-solving

Prioritization

Tools

BI tools

Job description

Jobgether is seeking a Senior Manager, Clinical Operations – Operational Excellence in the United States. You will design scalable operating models, build AI-enabled automation, and lead a team supporting clinicians with day-to-day questions and escalations.

The role blends hands-on leadership with process architecture and data analysis to improve efficiency and clinician satisfaction. Responsibilities include designing workflows, establishing SLAs, and developing self-service resources,