Remote Senior Lead Technical Knowledge & Enablement

Lumen; Atlanta (GA); Remote; USD 105,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Comprehensive benefits package

Job summary

Lumen is seeking a Senior Lead Technical Knowledge Consultant to own the technical knowledge ecosystem, turning field experience and product expertise into scalable capabilities that boost seller performance and revenue growth.

You will develop, manage, and scale technical knowledge assets, coordinate live webinars, ensure training accuracy, and publish updates to empower the technical sales organization across Lumen’s products and solutions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 10 years of experience in technical sales, consulting, architecture, enablement, knowledge management, or related technology functions.
• Demonstrated ability to develop technical content and learning programs for technical audiences.
• Strong technical aptitude across networking, cloud, security, managed services, and solution based selling.
• Excellent communication, collaboration, and program leadership skills.
• Experience driving cross-functional initiatives and influencing stakeholders across multiple organizations.

Responsibilities

• Develop, manage, and scale technical knowledge assets to enable consistent customer engagement.
• Coordinate and facilitate live webinars for the technical seller.
• Ensure accuracy of new and existing technical training.
• Curate external general technical training resources for the technical seller.
• Oversee internal peer-to-peer technical forums and publish updates to the seller community.
• Translate technical expertise and insights into reusable content and learning resources.
• Partner with Product, Technical Sales, Operations, Education, and Enablement teams to align knowledge initiatives.
• Lead cross-functional projects to improve knowledge accessibility and impact.

Skills

Technical content

Content development

Knowledge management

Program leadership

Cross-functional collaboration

Public speaking

Microsoft SharePoint

Education

Bachelor's degree or equivalent

Tools

Microsoft SharePoint

Job description

Lumen is seeking a Senior Lead Technical Knowledge Consultant to own the technical knowledge ecosystem, turning field experience and product expertise into scalable capabilities that boost seller performance and revenue growth.

You will develop, manage, and scale technical knowledge assets, coordinate live webinars, ensure training accuracy, and publish updates to empower the technical sales organization across Lumen’s products and solutions.