Remote Senior Key Accounts Digital Solutions Consultant

Intuitive Surgical, Inc.; Houston (TX); Remote; USD 168,000 - 242,000; Full time

Job summary

Intuitive Surgical is seeking a Key Accounts Technical Solution Consultant to drive technical engagement, deployment, and long-term integration of digital solutions across IDNs and strategic accounts. The role partners with Key Account Directors to serve as a trusted technical advisor to enterprise IT teams.

You will lead multi-site integration programs, align with cybersecurity and data governance practices, and deliver scalable solutions that advance digital adoption while shaping product

Qualifications

• 8+ years in medical technology implementation or digital transformation within healthcare.
• Experience with enterprise account management or direct collaboration with strategic sales.
• Proven track record working with large healthcare systems and IDNs at a corporate level.
• Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces.
• Highly effective communicator with a demonstrated ability to influence without authority.

Responsibilities

• Strategic Key Account Engagement: Partner directly with Key Accounts team to engage and establish trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.
• Enterprise-Level Implementation Leadership: Lead strategic planning and delivery of technical integrations for Intuitive's complete digital portfolio across multi-site health systems, ensuring long-term scalability and alignment with customer digital roadmaps.
• Stakeholder Alignment & Governance: Define communication strategies, feedback channels, and governance structures that ensure transparent engagement across both executive and technical stakeholders, internally and externally.
• Navigate the Corporate Technology Adoption Journey: Execute the process of engaging with IDN/Corporate level customer IT Governance processes, including technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations-including digital vision, technical product overviews, data flow, and network topology diagrams-to accelerate approval and prioritization top-down.
• Performance Accountability: Develop and maintain standardized implementation toolkits for aligned IDNs to define repeatable processes for operationalizing efficient deployment of Intuitive products from the enterprise to the division and/or local hospital levels.
• Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive's digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.
• Metrics, Reporting & Documentation: Track, document, and report progress to Intuitive partners, highlighting outcomes, barriers, and system-level opportunities to increase speed and scale of adoption.
• Develop and Support Key Opinion Leaders: Interface with data privacy, security, and IT executive leadership to build collaborative partnerships through HealthTech Leader advisory board and other platforms.

Skills

Enterprise IT

Healthcare IT

Cloud SaaS

Executive communication

PACS/EMR interfaces

Education

Bachelor's Degree

Job description

Intuitive Surgical is seeking a Key Accounts Technical Solution Consultant to drive technical engagement, deployment, and long-term integration of digital solutions across IDNs and strategic accounts. The role partners with Key Account Directors to serve as a trusted technical advisor to enterprise IT teams.

You will lead multi-site integration programs, align with cybersecurity and data governance practices, and deliver scalable solutions that advance digital adoption while shaping product