Remote Senior Intl Freight Sales & Shipments Agent

Federal Express Corporation; Kansas City (MO); Remote; USD 60,000 - 90,000; Full time

Job summary

Federal Express Corporation seeks an experienced International Customer Service professional to be the main liaison for current and potential international freight customers. You will support the sales cycle and assist with shipment clearance.

The role emphasizes resolving issues, identifying recurring service problems, and guiding customers toward efficient shipment movement while pursuing opportunities to increase export revenues.

Qualifications

• Five years of logistics or international customer service experience.
• Experience as Sr. Intl. Documentation agent preferred.
• Proven ability to resolve complex international shipping issues.

Responsibilities

• Serve as primary contact for international customers and sales support.
• Identify recurring service issues and coordinate resolutions.
• Perform other duties as assigned.

Skills

Customer service excellence

Communication skills

Analytical skills

Prioritization skills

Mainframe & systems knowledge

Education

High School Diploma/GED

Tools

COSMOS

K2

FAMIS

CASE

EBS

EOPS

CARGORES

Job description

Federal Express Corporation seeks an experienced International Customer Service professional to be the main liaison for current and potential international freight customers. You will support the sales cycle and assist with shipment clearance.

The role emphasizes resolving issues, identifying recurring service problems, and guiding customers toward efficient shipment movement while pursuing opportunities to increase export revenues.