Senior Global Freight & Shipments Sales Agent (Remote)

FedEx Corporation; Kansas City (MO); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work eligibility

Job summary

FedEx Corporation in the United States seeks a Sr. Intl. Documentation agent to serve as the primary contact for international freight customers, resolving issues and supporting sales and customers in the efficient movement of shipments.

The role requires five years of logistics experience and strong knowledge of international shipping paperwork, with the ability to communicate effectively and prioritize tasks. Remote work eligibility is available for this position.

Qualifications

• Five (5) years work experience in logistics/distribution/transportation providing direct international customer service contact or three (3) years as a Sr. Intl. Documentation agent (sr. Ida).
• Thorough knowledge of mainframe and web-based applications (COSMOS, K2, FAMIS, CASE, EBS, EOPS, CARGORES).
• Excellent human relations and communication skills; ability to prioritize and analyze information.
• Working knowledge of international shipping paperwork and procedures.
• Ability to complete all basic and recurrent training.

Responsibilities

• Provides advanced knowledge and support of sales cycle and product listings.
• Identifies systemic and recurring service issues for international customers and elevates them for resolution.
• Perform other duties as assigned.

Skills

Strong communication

Analytical skills

Prioritization

International shipping procedures

Education

High School Diploma/GED

Tools

COSMOS

K2

FAMIS

CASE

EBS

EOPS

CARGORES

Word processing

Spreadsheets

Job description

FedEx Corporation in the United States seeks a Sr. Intl. Documentation agent to serve as the primary contact for international freight customers, resolving issues and supporting sales and customers in the efficient movement of shipments.

The role requires five years of logistics experience and strong knowledge of international shipping paperwork, with the ability to communicate effectively and prioritize tasks. Remote work eligibility is available for this position.