Remote Senior ICT Delivery & Technical Operations Lead

DNV GL USA, INC.; San Diego (CA); Remote; USD 150,000 - 210,000; Full time

Job summary

DNV GL USA, INC. is seeking a Senior Manager to lead ICT delivery and technical operations across North America, ensuring audit quality, client satisfaction, and strategic growth of the ICT services portfolio.

The role will manage a diverse delivery team and drive process improvements to scale our assurance programs. The position requires strong leadership, governance experience, and the ability to align resources with client needs, while maintaining compliance with accreditation rules and DNV

Qualifications

• Senior leader accountable for delivery quality and client satisfaction.
• Oversees ICT auditors, technical experts, and project managers.
• Ensures services are delivered on time and per accreditation requirements.
• Leads recruitment, onboarding, and performance management.
• Oversees capacity, audit quality, and service portfolio.

Responsibilities

• Lead ICT delivery across North America with accountability for capacity and delivery performance.
• Govern ISO/IEC 27001 and related ICT assurance services.
• Build and develop a high-performing delivery team and mentor staff.

Skills

Leadership

Audit management

Capacity planning

Client delivery

ISO/IEC knowledge

Job description

DNV GL USA, INC. is seeking a Senior Manager to lead ICT delivery and technical operations across North America, ensuring audit quality, client satisfaction, and strategic growth of the ICT services portfolio.

The role will manage a diverse delivery team and drive process improvements to scale our assurance programs. The position requires strong leadership, governance experience, and the ability to align resources with client needs, while maintaining compliance with accreditation rules and DNV