Remote Senior Homeowner Claims QA Analyst

CSAA Insurance Group; Iowa; Remote; USD 99,000 - 133,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group is hiring a Homeowner Claims Quality Assurance Senior Analyst for a remote position, open across the United States with exceptions for Hawaii and Alaska. The role focuses on auditing claims processes, applying statistics, and guiding remediation for deficiencies while collaborating with claims leaders and cross-functional teams.

The position requires 6+ years of property claims handling experience and a related bachelor’s degree or equivalent.

Qualifications

• 6+ years of experience in property claims handling.
• A bachelor's degree in a related field, or an equivalent combination of education and experience.

Responsibilities

• Learns and applies basic statistics concepts related to sampling and auditing.
• Analyzes quantitative claim and financial data to determine auditing opportunities and appropriate scope for efforts.
• Applies a high level of technical knowledge in gathering qualitative understanding by reviewing claim handling events.
• Analyzes qualitative audit data to monitor, communicate and mitigate top issues and control gaps related to claim events, both with peers and independently.
• Plans and executes claim-related audits and similar projects independently and with peers, including assigning collaborative work to peers and ensuring progress towards shared objectives when appropriate.
• Prepares persuasive written reports for claims executives and other business leaders encouraging business remediation of relevant deficiencies.
• Builds and maintains a professional network with claims leaders.
• Facilitates meetings as necessary for projects.
• Trains newer peers in all technical aspects of the job.
• Leads multiple projects concurrently.
• May be asked to step into a temporary leadership or support role within either Claims QA or a claims team as needed.

Job description

CSAA Insurance Group is hiring a Homeowner Claims Quality Assurance Senior Analyst for a remote position, open across the United States with exceptions for Hawaii and Alaska. The role focuses on auditing claims processes, applying statistics, and guiding remediation for deficiencies while collaborating with claims leaders and cross-functional teams.

The position requires 6+ years of property claims handling experience and a related bachelor’s degree or equivalent.