Remote Senior Healthcare Customer Advocate

CVS Health; Colorado; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement options

Wellness programs

Job summary

CVS Health, through Meritain Health, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position handles basic to routine inquiries by phone, internet or written correspondence, with a typical weekly schedule of 40 hours.

Qualified candidates will have at least 1 year in customer service, strong communication skills, and experience with Microsoft Office. Benefits include medical, dental and vision coverage, paid time off, retirement options, and wellness

Qualifications

• 1+ years of customer service experience.
• Experience in a metric-based environment.
• Proficiency with Microsoft Office applications.
• Ability to effectively communicate and use search engines.

Responsibilities

• Handle incoming calls from members and providers regarding claims status and benefits.
• Maintain department performance metrics at or above expectations.
• Collaborate with teammates and apply core values in daily operations.
• Create a differentiated service experience and demonstrate service discipline.
• Address service challenges and provide solutions to constituents.
• Work across boundaries to fulfill customer needs.

Skills

Customer service experience

MS Office proficiency

Search engines proficiency

Multitasking

Communication skills

Education

High School diploma or GED

Job description

CVS Health, through Meritain Health, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position handles basic to routine inquiries by phone, internet or written correspondence, with a typical weekly schedule of 40 hours.

Qualified candidates will have at least 1 year in customer service, strong communication skills, and experience with Microsoft Office. Benefits include medical, dental and vision coverage, paid time off, retirement options, and wellness