Remote Senior Forecasting & Planning Lead

CVS Health; Washington (District of Columbia); Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a senior Forecasting & Workforce Planning professional for Specialty Operations. This remote role supports forecasting for call and back-office operations across multiple lines of business, collaborating with Operations and Finance.

Lead the planning for capacity, staffing, and forecast accuracy, coordinating with vendors and cross-functional teams. Strong analytical and leadership skills are essential for success.

Qualifications

• Minimum 7-10 years of forecasting experience in a large contact center, PBM, or Specialty Pharmacy.
• Call Center and back office Workforce Management/Resource Planning.
• Moderate finance fundamentals.

Responsibilities

• Oversee weekly/monthly capacity plan including volume, handle time, shrinkage, and occupancy to determine staffing plans.
• Ensure accuracy of forecasts for all lines of business; produce vendor-locked forecasts.
• Coordinate peak season staffing, new hire classes, and target lines of business.

Skills

Forecasting

WFM

Finance basics

Education

Bachelor's degree

Tools

Avaya CMS

Verint

Excel

Job description

CVS Health is seeking a senior Forecasting & Workforce Planning professional for Specialty Operations. This remote role supports forecasting for call and back-office operations across multiple lines of business, collaborating with Operations and Finance.

Lead the planning for capacity, staffing, and forecast accuracy, coordinating with vendors and cross-functional teams. Strong analytical and leadership skills are essential for success.