Remote Senior Enterprise CSM: Growth & Renewals

RealPage, Inc.; Boston (MA); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Job summary

RealPage, Inc. is seeking a Customer Success Manager – Key Accounts to own a portfolio of high‑value enterprise customers in a defined vertical.

You will drive renewal and expansion, align customer goals with product capabilities, and lead strategic account plans to realize measurable value. In this role, you will build executive relationships, collaborate with Sales, Product, Marketing, and Support, analyze usage data, forecast renewals, and ensure long‑term customer success.

Qualifications

• Minimum 5 years in Customer Success or other revenue‑driving, customer‑facing roles.
• 2+ years generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
• Proficiency with Salesforce or similar CRM platforms.
• Bachelor's or Masters degree preferred.

Responsibilities

• Develop and execute strategic account plans that translate customer goals into actionable initiatives that drive measurable value.
• Build trusted relationships with senior stakeholders to influence adoption, expansion, and multi‑year partnership alignment.
• Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling.
• Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations.
• Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets.
• Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences.
• Maintain accurate, up‑to‑date account information, forecasts, and activity records in Salesforce.

Skills

Account leadership

Upsell & cross-sell

Strategic planning

Salesforce proficiency

Executive communication

Education

Bachelor's degree or higher

MBA or equivalent preferred

Tools

Salesforce

CRM platforms

Job description

RealPage, Inc. is seeking a Customer Success Manager – Key Accounts to own a portfolio of high‑value enterprise customers in a defined vertical.

You will drive renewal and expansion, align customer goals with product capabilities, and lead strategic account plans to realize measurable value. In this role, you will build executive relationships, collaborate with Sales, Product, Marketing, and Support, analyze usage data, forecast renewals, and ensure long‑term customer success.