Remote Enterprise CSM: Growth & Renewal Leader

Aiwyn; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Adventure travel stipend

Remote, work-from-anywhere culture

Flexible PTO

World Class health benefits

Stock options

401(k) matching

Job summary

Aiwyn seeks an experienced Enterprise Customer Success Manager to drive retention and growth among our strategic enterprise accounts. You will lead onboarding, executive reviews, and renewal strategies to expand partnerships and maximize value.

Ideal candidates excel in managing large-scale SaaS relationships, with high EQ and a track record of renewal success. This role offers a remote, work-from-anywhere culture with ongoing career growth and top-tier benefits.

Qualifications

• Minimum 4 years in Customer Success, Renewal Management, or Account Management for enterprise SaaS.
• Experience with early-stage startups and ambiguity.
• Strong EQ and multi-stakeholder relationship skills.
• Proven renewal rate improvements and renewal processes.
• Ability to craft renewal playbooks and leverage data insights.
• Familiarity with HubSpot or Salesforce is required.
• Experience with CS platforms like Gainsight or ChurnZero is a plus.

Responsibilities

• Oversee onboarding, post-launch reviews, QBRs, and executive check-ins to ensure success.
• Work with Enterprise customers to align objectives and craft tailored success plans.
• Guide customers on adopting and maximizing our solutions for retention and expansion.
• Coordinate with Support to resolve inquiries and issues.
• Travel on-site to visit customers for executive meetings.
• Collaborate on renewals process and renewal playbooks.
• Work with Sales, Product, and Marketing to share best practices and evolving platform.

Skills

Renewal management

Stakeholder management

SaaS experience

Data analysis

Negotiation

Customer onboarding

Executive communication

Tools

HubSpot

Salesforce

Gainsight

ChurnZero

Job description

Aiwyn seeks an experienced Enterprise Customer Success Manager to drive retention and growth among our strategic enterprise accounts. You will lead onboarding, executive reviews, and renewal strategies to expand partnerships and maximize value.

Ideal candidates excel in managing large-scale SaaS relationships, with high EQ and a track record of renewal success. This role offers a remote, work-from-anywhere culture with ongoing career growth and top-tier benefits.