Strategic CSM: Drive Enterprise Value & Renewals
careers-quest
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Quest Software seeks an experienced Strategic Customer Success Manager to own high-value accounts in a global context from deployment through renewal. You will steer executive conversations, tailor value-driven success plans, and coordinate across Sales, Support, and Product to maximize adoption and retention.
The role emphasizes building trusted advisor relationships with senior stakeholders, driving value realization, and surfacing CSQLs for follow-up by Account Management.
Qualifications
- Experience managing executive relationships with VP/CxO levels.
- Ability to translate business needs into value-driven CS programs.
- Proven track record in guiding renewal and upsell opportunities.
Responsibilities
- Own strategic accounts and manage stakeholder relationships at all levels.
- Develop value-centric adoption messaging for customer stakeholders.
- Coach Enterprise CSMs and mentor peers for premium experiences.
- Identify solutions addressing CS needs and drive key metrics.
- Maintain Success Plans aligned with milestones and outcomes.
- Collaborate with Sales, Support, Product, Renewals, and Services.
- Lead Executive Business Reviews and demonstrate impact.
- Pinpoint renewal opportunities and support cross-sell initiatives.
Skills
Tools
Job description
Quest Software seeks an experienced Strategic Customer Success Manager to own high-value accounts in a global context from deployment through renewal. You will steer executive conversations, tailor value-driven success plans, and coordinate across Sales, Support, and Product to maximize adoption and retention.
The role emphasizes building trusted advisor relationships with senior stakeholders, driving value realization, and surfacing CSQLs for follow-up by Account Management.
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