Senior Digital Customer Success Campaign Manager

CareersForge; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

CareersForge is seeking a Senior Digital Customer Success Campaign Manager for a fully remote, full‑time role. You will design, execute, and optimize multi‑channel campaigns that drive engagement, retention, and growth across CareersForge’s ecosystem.

You will analyze data to segment audiences, define journeys, and craft messaging for email, in‑app, and social channels. You will partner with marketing, product, and sales to align campaigns with coaching programs, certifications, and recruitment

Qualifications

• Experience in digital customer success, lifecycle management, or campaign management with focus on retention, engagement, and growth.
• Proficiency in marketing automation platforms, CRM systems, email marketing solutions, and analytics dashboards.
• Strong data analysis, reporting, and performance measurement; ability to translate insights into actionable strategies.
• Background in developing and managing multi‑channel campaigns across email, web, in‑app, and social platforms.
• Excellent written and verbal communication skills and collaboration with cross‑functional teams.
• Experience working in a remote environment with strong organization and accountability.
• Proven track record in B2C or B2B SaaS, recruitment, education, or career development industries is beneficial.
• Familiarity with customer journey mapping, segmentation, A/B testing, and lifecycle marketing best practices.
• Commitment to inclusive, equitable customer experiences.

Responsibilities

• Design, execute, and optimize digital customer success campaigns across channels.
• Analyze customer data to segment audiences and define lifecycle journeys.
• Develop targeted messaging for email, in‑app, social, and other channels.
• Collaborate with marketing, product, and sales to align campaigns with coaching programs and recruitment solutions.
• Build and maintain automated workflows and scorecards to track performance.
• Apply insights to continuously improve campaign effectiveness and satisfaction.
• Lead cross‑functional onboarding initiatives and nurture long‑term relationships.
• Create scalable best practices for digital customer success.

Skills

Digital CS

Lifecycle mgmt

Campaign mgmt

Data analysis

Multi-channel

Communication

Remote work

SaaS experience

Journey mapping

AB testing

Inclusivity

Education

Bachelor’s degree in Marketing, Business, Communications or related field

Tools

Marketing automation

CRM systems

Email marketing

Analytics dashboards

Job description

Role Description The Senior Digital Customer Success Campaign Manager is a full-time remote role responsible for designing, executing, and optimizing digital customer success campaigns that drive engagement, retention, and growth across CareersForge’s ecosystem. Each day, this role analyzes customer data and platform behavior to segment audiences, define lifecycle journeys, and develop targeted messaging across email, in-app, social, and other digital channels. The manager collaborates closely with marketing, product, and sales teams to align campaign strategies with coaching programs, certifications, and recruitment solutions, ensuring a consistent and value-driven customer experience. Responsibilities include building and maintaining automated workflows, tracking performance metrics, and applying insights to continuously improve campaign effectiveness and customer satisfaction. This position also leads cross-functional initiatives to strengthen customer onboarding, nurture long‑term relationships, and create scalable best practices for digital customer success.

Qualifications

• Experience in digital customer success, customer lifecycle management, or campaign management, with a focus on retention, engagement, and growth.
• Proficiency in digital marketing and campaign tools (e.g., marketing automation platforms, CRM systems, email marketing solutions, analytics dashboards).
• Strong skills in data analysis, reporting, and performance measurement; ability to interpret customer behavior and translate insights into actionable strategies.
• Background in developing and managing multi‑channel campaigns across email, web, in‑app, and social platforms.
• Excellent written and verbal communication skills, including the ability to craft clear, customer‑centric messaging and collaborate with cross‑functional teams.
• Demonstrated experience working in a remote environment, with strong organizational skills, self‑management, and accountability.
• Proven track record in B2C or B2B SaaS, recruitment, education, or career development industries is highly beneficial.
• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
• Familiarity with customer journey mapping, segmentation, A/B testing, and lifecycle marketing best practices.
• Commitment to inclusive, equitable customer experiences and the ability to