Senior Digital Customer Success Campaign Manager

Ladders; USA; Remote; USD 121.000 - 147.000; Vollzeit

Benefits dieser Stelle

Health benefits

Generous PTO

Maternity & parental leave top-up

Retirement matching

RSU program

Volunteer days

Remote-first environment

Zusammenfassung

Our client, a leader in the Information Technology space, is seeking a Senior Digital Customer Success Campaign Manager. The role focuses on shaping scalable digital customer success programs that guide customers through key lifecycle stages and boost engagement.

You will design targeted campaigns using behavioral signals and performance data, partnering with cross-functional teams to optimize journeys and communications, delivering measurable program outcomes.

Qualifikationen

• 6+ years of experience in Digital Customer Success or related SaaS roles.
• Proven track record building lifecycle or digital success programs.
• Experience creating scalable campaigns rather than managing a book of business.
• Strong understanding of customer lifecycle stages and risk management.
• Ability to analyze customer signals and translate insights into actions.
• Excellent communication for diverse customer audiences.
• Hands-on experience with Gainsight, Salesforce, and Marketo.

Aufgaben

• Design and enhance digital customer success campaigns across lifecycle stages
• Create scalable customer journeys that help customers reach milestones
• Identify customer behaviors and friction points to inform program changes
• Translate insights into targeted campaigns guiding customer actions
• Draft and optimize customer communications, including emails and journeys
• Monitor program performance using key metrics
• Use A/B testing and analysis to refine campaign strategies

Kenntnisse

Digital Customer Success

SaaS experience

Lifecycle campaigns

Campaign scalability

Customer lifecycle knowledge

Communication

Gainsight Salesforce Marketo

Tools

Gainsight

Salesforce

Marketo

Jobbeschreibung

For our client, we are seeking a Senior Digital Customer Success Campaign Manager to join the team of a leader in the Information Technology space.

This role will shape scalable digital customer success programs that guide customers through key lifecycle stages and improve overall engagement. You will use behavioral signals, customer insights, and performance data to design targeted campaigns that reduce friction and help customers achieve meaningful milestones. The position partners closely with cross-functional teams to create effective communications, optimize journey messaging, and continuously improve program outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $121,000 - 146,500 annually

Responsibilities

• Design and enhance digital customer success campaigns across multiple lifecycle stages
• Create scalable customer journeys that help customers achieve key milestones
• Identify customer behaviors and friction points to inform program adjustments
• Translate customer insights into targeted campaigns that guide customer actions
• Draft and optimize customer communications, including emails and journey messaging
• Monitor program performance using key metrics to assess effectiveness
• Use A/B testing and analysis to refine campaign strategies

Qualifications

• 6+ years of experience in Digital Customer Success or related SaaS roles
• Proven track record in building impactful lifecycle or digital success programs
• Experience creating scalable campaigns rather than managing a book of business
• Strong understanding of customer lifecycle stages and risk management
• Ability to analyze customer signals and translate insights into actionable strategies
• Excellent communication skills for diverse customer audiences
• Hands-on experience with tools such as Gainsight, Salesforce, and Marketo

Benefits

• Health and wellbeing programs, including competitive health benefits
• Generous paid time off policy
• Maternity and parental leave top-up programs
• Retirement matching program
• RSU program for most employees
• Paid volunteer days and peer recognition initiatives
• Remote-first work environment with some hybrid roles available

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.