Senior Digital Programs Lead — Customer Success

6sense; United States; Híbrido; USD 140.000 - 200.000; Jornada completa

Descripción de la vacante

6sense is seeking a Senior Digital Program Manager to build and run the digital engagement engine for our Customer Success organization. This hybrid role is an expert Gainsight builder, program lead, and strategist, owning the platform, journeys, and measurement at scale.

You will partner with CS Leadership, Marketing, Product, and Support to design, launch, and measure programs that drive adoption, value realization, and renewals.

Formación

• 4–6+ years in Customer Success Operations, Digital/Scaled CS, or lifecycle programs.
• 3–5 years hands-on Gainsight building.
• Proven experience designing, building, and managing Journey Orchestrator programs.
• Strong understanding of the Gainsight data model (MDA, relationships, connectors, Rules Engine).
• Experience with Snowflake-to-Gainsight data ingestion, including connector setup and mapping.
• Proficiency with Salesforce integrations and how Gainsight syncs with SFDC, Snowflake, and other data providers.
• Experience using data to identify engagement gaps and turn them into prioritized programs.
• Working knowledge of customer lifecycle management and segmentation in a B2B SaaS environment.

Responsabilidades

• Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.
• Design and launch strategic, segment-level programs and journeys aligned to segmentation and health scoring.
• Build the business case for each program including audience, objective, and success metrics.
• Act as project and program lead for cross-functional digital initiatives across Marketing, Product, Support, Sales, and Enablement.
• Pilot and evaluate new engagement channels and scale effective tactics.

Conocimientos

Program leadership

Cross-functional collaboration

Data-driven decisions

Communication

Herramientas

Gainsight

Salesforce

Snowflake

Descripción del empleo

6sense is seeking a Senior Digital Program Manager to build and run the digital engagement engine for our Customer Success organization. This hybrid role is an expert Gainsight builder, program lead, and strategist, owning the platform, journeys, and measurement at scale.

You will partner with CS Leadership, Marketing, Product, and Support to design, launch, and measure programs that drive adoption, value realization, and renewals.