Strategic Digital Campaign Success Manager

ISMG Information Security Media Group; West Windsor (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

ISMG Information Security Media Group seeks a strategic Customer Success Manager to join our Digital Campaigns team in New Jersey. You will manage a high volume of digital marketing campaigns, act as the main client contact, and partner with Sales, Operations, and Leadership to drive campaign success and client retention.

You will guide clients through onboarding, provide proactive insights, and translate performance data into strategic recommendations, while maintaining strong relationships

Qualifications

• 3-5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
• Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• Experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments is highly desirable.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns, ensuring timelines and client expectations are met.
• Serve as primary client contact throughout the campaign lifecycle with proactive communication and strategic guidance.
• Lead client touchpoints including kickoff meetings, insight calls, and performance reviews.
• Monitor campaign KPIs, identify trends, and address risks to ensure successful outcomes.
• Collaborate with Account Executives and internal teams to support retention and growth.
• Translate campaign performance data into actionable recommendations for clients.
• Work with Campaign Operations, Sales, Product, and Leadership for a seamless experience.
• Contribute to process improvements and scaling of the Customer Success function.

Skills

Client-facing

Communication

Relationship-building

Strategic thinking

Campaign management

Salesforce / CRM

Monday.com

Education

Bachelor’s degree in Marketing, Communications, Business or related field

Tools

Salesforce

Monday.com

Campaign management platforms

Job description

ISMG Information Security Media Group seeks a strategic Customer Success Manager to join our Digital Campaigns team in New Jersey. You will manage a high volume of digital marketing campaigns, act as the main client contact, and partner with Sales, Operations, and Leadership to drive campaign success and client retention.

You will guide clients through onboarding, provide proactive insights, and translate performance data into strategic recommendations, while maintaining strong relationships