Remote Senior Customer Success Strategist

Intentwise; San Diego (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Growth opportunities

Job summary

Intentwise is seeking a Senior Customer Success Manager to serve as a strategic partner to customers. In this full-time remote role based in the United States, you will build trusted partnerships with key stakeholders, drive adoption of solutions, and ensure customer success.

The ideal candidate has 5+ years in Customer Success with experience in Amazon Ads and excellent communication skills. Join Intentwise for the opportunity to work with leading brands in a collaborative environment.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
• Hands-on experience working with Amazon Ads, Walmart Connect, retail media networks, or e-commerce technologies.
• Proven success managing customer relationships, driving retention, renewals, and account growth.

Responsibilities

• Build trusted partnerships with key customer stakeholders across brands, agencies, and commerce teams.
• Lead regular business reviews, success planning, and executive-level conversations.
• Ensure customers successfully adopt and expand their use of Intentwise’s platform and solutions.

Skills

Customer Success

Account Management

Consulting

Amazon Ads

Walmart Connect

Digital Advertising

Excellent Communication

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

Job description

Intentwise is seeking a Senior Customer Success Manager to serve as a strategic partner to customers. In this full-time remote role based in the United States, you will build trusted partnerships with key stakeholders, drive adoption of solutions, and ensure customer success.

The ideal candidate has 5+ years in Customer Success with experience in Amazon Ads and excellent communication skills. Join Intentwise for the opportunity to work with leading brands in a collaborative environment.