Remote Customer Success & Support Specialist — Retail Media

Intentwise; San Diego (CA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Growth opportunities

Collaborative work culture

Résumé du poste

Intentwise is searching for a Customer Success & Support Specialist who will manage client experiences remotely across the US. The role involves delivering exceptional customer support, troubleshooting technical issues, and collaborating with cross-functional teams to enhance the client experience.

Ideal candidates will have 2+ years of relevant experience, especially with Amazon Advertising and strong communication skills. This position offers competitive compensation and opportunities for growth within a innovative company focused on AI-driven operations.

Qualifications

• 2+ years of experience in customer support or client-facing roles.
• Experience with Amazon Advertising or Walmart Connect is essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Resolve customer support requests and ensure timely communication.
• Investigate and troubleshoot reporting and platform issues.
• Support cross-team initiatives to improve customer experience.

Connaissances

Amazon Advertising

Customer support

Communication skills

Analytical mindset

Organizational skills

Outils

HubSpot

Retail media analytics tools

Amazon Marketing Cloud

Description du poste

Intentwise is searching for a Customer Success & Support Specialist who will manage client experiences remotely across the US. The role involves delivering exceptional customer support, troubleshooting technical issues, and collaborating with cross-functional teams to enhance the client experience.

Ideal candidates will have 2+ years of relevant experience, especially with Amazon Advertising and strong communication skills. This position offers competitive compensation and opportunities for growth within a innovative company focused on AI-driven operations.