US Remote Customer Success Manager — B2B Adtech

Aspire; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

25 days paid time off per year

Healthcare

401(k)

MacBook Pro or Windows machine

Learning & Development budget

Referral program

Job summary

Aspire Ltd in the US is seeking a Customer Success Manager to scale our US business and build out Customer Success. You’ll be an early hire on a nimble team, reporting to the Director of Customer Success, US, and collaborating with US & Global teams to drive regional success.

You’ll manage client campaigns, cultivate long-term relationships, and focus on retention, renewals, and growth with strong communication and project management.

Qualifications

• Minimum of 2 years' experience in a Customer Success, Client Services, or Account Management role.
• Knowledge of B2B marketing and programmatic media; ability to discuss performance with a B2B audience.
• Client-facing experience including reporting, presentations, and direct relationship management.
• Comfortable in a fast-paced, high-growth environment with shifting priorities.
• Highly organized with ability to manage multiple projects and meet deadlines.
• Strong interpersonal and communication skills to build rapport across teams.
• Proven track record of driving customer satisfaction, retention and growth.
• Excellent problem-solving and proactive approach to customer needs.
• Self-starter with growth mindset and intellectual curiosity.
• Team player across cross-functional groups and time zones.
• Attention to detail.
• Familiarity with CRM (HubSpot), Microsoft/Google Drive, and Slack.
• Proficiency in PowerPoint and Excel.

Responsibilities

• Manage your book of accounts - own the day-to-day relationship and act as the primary point of contact across all client stakeholders, understanding their unique needs and goals.
• Retain and renew - drive satisfaction and retention across your portfolio, proactively identifying and addressing risk before it becomes churn.
• Drive growth - identify opportunities to expand existing campaigns, along with upsell and cross-sell opportunities, and partner with Sales to turn them into recurring revenue sources through valuable partnership.
• Own delivery - oversee client onboarding, campaign execution, and ongoing account management, ensuring seamless delivery and measurable success.
• Report and advise - manage all client reporting, including weekly and monthly performance reports and post-campaign reports. Analyze campaign results, extract insights, and present clear recommendations for future activity.
• Team collaboration - work across internal teams to support and drive results for continued growth.

Skills

Customer relationship management

Strong communication

Project management

Presentation skills

Analytical thinking

Tools

HubSpot CRM

PowerPoint

Excel

Slack

Job description

Aspire Ltd in the US is seeking a Customer Success Manager to scale our US business and build out Customer Success. You’ll be an early hire on a nimble team, reporting to the Director of Customer Success, US, and collaborating with US & Global teams to drive regional success.

You’ll manage client campaigns, cultivate long-term relationships, and focus on retention, renewals, and growth with strong communication and project management.