Remote Senior Customer Success Manager – NA Growth & Renewals

Supermetrics; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible remote policy

WFH stipend

Equity options

Health coverage for family

Job summary

Supermetrics is seeking a Senior Customer Success Manager to oversee the North American market from a fully remote role. You will manage a diverse client portfolio, typically 40–60 customers, and collaborate with Account Executives across the US to expand our business and ensure customer success.

You will work with Sales, Product, Support, Professional Services and Solutions Engineering to deliver tailored solutions, mitigate churn, and drive renewals, growth and advocacy.

Qualifications

• Minimum of 3 years in customer success or similar roles.
• Experience in SaaS, agency, or Martech.
• Ability to engage with analysts to senior leaders.
• Strong negotiation and organizational abilities.
• Excellent internal/external communication.
• Willingness to learn and grow.
• Proven ability to grow client relationships focusing on expansion, upselling, and renewals.
• Proficiency in English for internal and external communication.

Responsibilities

• Manage a portfolio of clients, typically 40–60 customers.
• Oversee the full customer lifecycle: onboarding, adoption, renewals, growth, advocacy.
• Collaborate with Sales, Product, Support, Professional Services, Solutions Engineering to deliver tailored solutions.
• Continuously expand product knowledge and industry awareness.
• Foster a collaborative atmosphere and support teammates.
• Understand clients' goals to offer tailored solutions and recommendations.
• Identify at-risk accounts and implement retention strategies to reduce churn.
• Advocate for clients internally to inform products and roadmap.

Skills

SaaS/Martech experience

Stakeholder communication

Negotiation

Organizational skills

Relationship management

Problem solving

English proficiency

Team collaboration

Job description

Supermetrics is seeking a Senior Customer Success Manager to oversee the North American market from a fully remote role. You will manage a diverse client portfolio, typically 40–60 customers, and collaborate with Account Executives across the US to expand our business and ensure customer success.

You will work with Sales, Product, Support, Professional Services and Solutions Engineering to deliver tailored solutions, mitigate churn, and drive renewals, growth and advocacy.