Remote Senior Customer Success Manager — Enterprise Analytics

Northbeam LLC; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Equity package

Health insurance (medical, dental, and

Job summary

Northbeam LLC is seeking a Senior Customer Success Manager to own a book of enterprise accounts and drive retention across onboarding, setup, and ongoing value delivery. You’ll collaborate with Media Strategy, Product, and Engineering to ensure customers realize ROI from our analytics platform.

We are a remote-first company with offices in SF and LA, offering equity, healthcare, a 401(k), generous PTO, holidays, parental leave, and a remote-work stipend.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Technical Support, preferably for enterprise/eCommerce

Responsibilities

• Own a book of business and coordinate post-onboarding support
• Collaborate with Media Strategy and Product to deliver customer insights
• Manage onboarding setup and gather product feedback/requests
• Monitor customer health and drive retention and expansion efforts
• Serve as first line of support for technical issues raised by customers

Skills

Customer Success

Account Management

Technical Support

SaaS B2B

Data analytics

Education

Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field

Tools

Hubspot

Job description

Northbeam LLC is seeking a Senior Customer Success Manager to own a book of enterprise accounts and drive retention across onboarding, setup, and ongoing value delivery. You’ll collaborate with Media Strategy, Product, and Engineering to ensure customers realize ROI from our analytics platform.

We are a remote-first company with offices in SF and LA, offering equity, healthcare, a 401(k), generous PTO, holidays, parental leave, and a remote-work stipend.