Remote Senior Customer Success Manager - Mid-Market Growth

Openloop-Health; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

OpenLoop is seeking a Senior Customer Success Manager (Mid-Market) to manage a growing portfolio remotely and drive renewals, retention, and expansion. You will guide adoption, manage stakeholder relationships, and work cross-functionally to ensure measurable outcomes and customer success.

The role requires 4–6+ years in B2B SaaS Customer Success or Account Management, with strong renewal experience, and the ability to lead structured success plans and revenue growth.

Qualifications

• 4–6+ years of Customer Success or Account Management in B2B SaaS.
• Experience in renewal discussions and revenue retention.
• Ability to develop and execute structured success plans.
• Skilled at navigating multiple decision-makers across teams.
• Able to analyze performance trends and translate insights.

Responsibilities

• Own renewal strategy and identify expansion opportunities within your mid-market portfolio.
• Develop and execute clear success plans to achieve defined outcomes and maximize platform utilization.
• Build and maintain relationships across accounts with aligned goals and performance.
• Proactively manage end-to-end renewal processes and mitigate churn risk.
• Surface upsell opportunities and collaborate with Sales for expansion aligned with value.
• Conduct recurring business reviews to communicate ROI and growth opportunities.

Skills

Renewal & retention

Structured success planning

Multi-stakeholder alignment

Performance trend analysis

Risk anticipation

Healthcare/telehealth familiarity (a +

Job description

OpenLoop is seeking a Senior Customer Success Manager (Mid-Market) to manage a growing portfolio remotely and drive renewals, retention, and expansion. You will guide adoption, manage stakeholder relationships, and work cross-functionally to ensure measurable outcomes and customer success.

The role requires 4–6+ years in B2B SaaS Customer Success or Account Management, with strong renewal experience, and the ability to lead structured success plans and revenue growth.