Remote Senior Customer Success Manager - US Market

Supermetrics; Miami (FL); Remote; USD 80,000 - 125,000; Full time

Benefits offered by this job

Flexible remote policy

WFH stipend

Job summary

Supermetrics is seeking a Senior Customer Success Manager to oversee the North American market from a fully remote role in the United States.

You will collaborate with regional and global teams to ensure customer success across onboarding, adoption, renewals, and expansion, while deeply understanding clients’ goals and challenges. Strong communication and negotiation skills are essential for effective stakeholder engagement.

Qualifications

• 3+ years in customer success or similar roles.
• Experience in SaaS, agency, or Martech industries.
• Strong communication skills across levels, from analysts to executives.
• Proven ability to manage multiple accounts and drive renewals and expansions.
• English proficiency for internal and external communication.

Responsibilities

• Manage a portfolio of clients, 40–60 customers depending on location.
• Oversee end-to-end customer lifecycle: onboarding, adoption, renewals, growth, advocacy.
• Collaborate with local and global teams (Sales, Product, Support, PS, Solutions Engineering) to deliver tailored solutions.
• Maintain product knowledge and market trends to provide valuable insights during interactions.
• Identify churn risks and implement proactive retention strategies.
• Represent client feedback to inform product roadmap and enhancements.

Skills

Client relationship management

SaaS/Martech experience

Communication & negotiation

Problem solving & resourcefulness

Team collaboration

English language

Upselling & renewals focus

Job description

Supermetrics is seeking a Senior Customer Success Manager to oversee the North American market from a fully remote role in the United States.

You will collaborate with regional and global teams to ensure customer success across onboarding, adoption, renewals, and expansion, while deeply understanding clients’ goals and challenges. Strong communication and negotiation skills are essential for effective stakeholder engagement.