Customer Success Manager - Growth & Renewals (Remote)

S2W Media, Inc; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

S2W Media, Inc is hiring a Customer Success Manager to work remotely within North America. This role focuses on helping complex clients realize the full value of their investment in the company’s solutions. You will manage customer relationships, ensuring they receive value and drive renewal and upsell opportunities.

The ideal candidate has over 3 years of experience in customer success or B2B roles, showcasing strong analytical, strategic, and communication skills.

This is a full-time, permanent position with a competitive salary to be discussed during the interview process.

Qualifications

• 3+ years in customer success or B2B client-facing role.
• Proven track record of managing a book of business.
• Strong domain knowledge of demand generation processes.

Responsibilities

• Serve as the point of accountability for campaigns and customer success.
• Onboard new clients and set clear expectations.
• Cultivate long-term customer relationships as a trusted advisor.

Skills

Customer success

B2B client-facing experience

Analytical skills

Strategic thinking

Time management

Communication skills

Job description

S2W Media, Inc is hiring a Customer Success Manager to work remotely within North America. This role focuses on helping complex clients realize the full value of their investment in the company’s solutions. You will manage customer relationships, ensuring they receive value and drive renewal and upsell opportunities.

The ideal candidate has over 3 years of experience in customer success or B2B roles, showcasing strong analytical, strategic, and communication skills.

This is a full-time, permanent position with a competitive salary to be discussed during the interview process.